in three years she had had three cleaners. "did they do a good job?" well, the first one did an excellent job. the second one not so much. do you remember who did the first job? no. and she didn't want to remember the second guy.
One of the biggest failings of carpet cleaners in general is forgetting to stay in touch with their clients. we move heaven and earth to find a new customer then knock their sox off with great cleaning and then drop the ball with staying in touch.
We cleaned for her just doing our day to day 12 point system and she was thrilled.
Now it's up to us to stay in touch or it's back to the web for her next cleaner.
The next time we're in Burr Ridge Carpet Cleaning look for our bright sparkling vans.
No comments:
Post a Comment