there was a strong odor of urine in the home and i told the home owner he needed to have it treated at an extra cost. Can you gurantee 100% of the odor and stain will be completely gone? absolutely. just put in new carpet and pad and before you do that, treat and seal the sub floor.
It was an unreasonable request made by an unreasonable man. wanting me to give him brand new carpets for the price of a cleaning. you get that sometimes and simply have to educate or walk away. I've had people tell me, "if you can guarantee this carpet will look new you can have the job. I absolutely can do that. you just have to rip out the old and put in new.
they make lousy customers and we're more than happy to send them to our competition.
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